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'Man the phones' is sexist and calling older people 'pensioners' is ageist, industry guidance for insurers says

'Man the phones' is sexist and calling older people 'pensioners' is ageist, industry guidance for insurers says

'Man the phones' and 'man the desk' are some of the phrases the Chartered Insurance Institute (CII) has told its members to avoid in its recently released inclusive language guide.

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