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Can artificial intelligence rescue customer service?

The adoption of AI is surging in call centres

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Amazon launches its first internet satellites to compete against SpaceX's Starlinks

Amazon launches its first internet satellites to compete against SpaceX's Starlinks

about 12 hours ago
DWP clarifies Universal Credit rules for holidays – payments could stop unless you do this

DWP clarifies Universal Credit rules for holidays – payments could stop unless you do this

about 12 hours ago
The Crusader: PCN error based on faulty camera drives husband to despair

The Crusader: PCN error based on faulty camera drives husband to despair

about 12 hours ago
French train lovers targeted in new 'first-of-its-kind' VisitScotland campaign

French train lovers targeted in new 'first-of-its-kind' VisitScotland campaign

about 12 hours ago
Appeal bid for ‘coffee stops’ on Scotland-England border rejected

Appeal bid for ‘coffee stops’ on Scotland-England border rejected

about 12 hours ago
Boutique hotel and restaurant in historic Scottish location goes on market

Boutique hotel and restaurant in historic Scottish location goes on market

about 12 hours ago
White House blasts Amazon over tariff surcharge label: ‘This is a hostile and political act’

White House blasts Amazon over tariff surcharge label: ‘This is a hostile and political act’

about 12 hours ago
Trump to ease blow from auto tariffs by giving car makers exemptions on steel, aluminum: report

Trump to ease blow from auto tariffs by giving car makers exemptions on steel, aluminum: report

about 12 hours ago
UK’s oldest Indian restaurant with Michelin star at threat of closure pleas with King Charles to keep it open

UK’s oldest Indian restaurant with Michelin star at threat of closure pleas with King Charles to keep it open

about 12 hours ago
Have you been underpaid the state pension? Use simple tool to find out as DWP pays back £800million

Have you been underpaid the state pension? Use simple tool to find out as DWP pays back £800million

about 12 hours ago
Huge rule change for banks after over 400,000 had accounts closed last year after Farage scandal

Huge rule change for banks after over 400,000 had accounts closed last year after Farage scandal

about 12 hours ago
Is Declan Rice The Best Midfielder In The World Right Now?

Is Declan Rice The Best Midfielder In The World Right Now?

about 12 hours ago
A New Study Shows How Gen AI May Transform Access To Mental Health Services

A New Study Shows How Gen AI May Transform Access To Mental Health Services

about 12 hours ago
Climate Change Serendipity: A Bordeaux Grand Cru Winery Makes Authentic Japanese Soy Sauce

Climate Change Serendipity: A Bordeaux Grand Cru Winery Makes Authentic Japanese Soy Sauce

about 12 hours ago
Maury Povich Has Some Thoughts About The Media Business Today

Maury Povich Has Some Thoughts About The Media Business Today

about 12 hours ago
Calling AI To The Grocery Aisle

Calling AI To The Grocery Aisle

about 12 hours ago
Russia’s New Jet-Engine Drone Aims To Break Through Ukrainian Defenses

Russia’s New Jet-Engine Drone Aims To Break Through Ukrainian Defenses

about 12 hours ago
Donna Summer Debuts A Decades-Old Album On Several Charts

Donna Summer Debuts A Decades-Old Album On Several Charts

about 12 hours ago
Led Zeppelin’s Biggest Hit On The Charts Was Never Actually A Single

Led Zeppelin’s Biggest Hit On The Charts Was Never Actually A Single

about 12 hours ago
Bob Marley’s Bestseller Bounces Back To The Charts In A Big Way

Bob Marley’s Bestseller Bounces Back To The Charts In A Big Way

about 12 hours ago
Kentucky Derby 2025: Journalism, Sovereignty, And Rodriguez In Works

Kentucky Derby 2025: Journalism, Sovereignty, And Rodriguez In Works

about 12 hours ago
Three Different Beatles Albums Chart This Week — And Two Of Them Return

Three Different Beatles Albums Chart This Week — And Two Of Them Return

about 12 hours ago
Birmingham lorry drivers’ pay cuts ‘an escalation’ of bin strike, union says

Birmingham lorry drivers’ pay cuts ‘an escalation’ of bin strike, union says

about 12 hours ago
Richard Caring's Ivy Collection of restaurants serves up record sales and profits

Richard Caring's Ivy Collection of restaurants serves up record sales and profits

about 12 hours ago
'My wife lost her job and we're buying a house - do we need to tell our mortgage provider?'

'My wife lost her job and we're buying a house - do we need to tell our mortgage provider?'

about 13 hours ago
The councils dishing out most (and least) fines to parents over holidays

The councils dishing out most (and least) fines to parents over holidays

about 13 hours ago
'So sad' say shoppers as major toy retailer set to close store this weekend

'So sad' say shoppers as major toy retailer set to close store this weekend

about 13 hours ago
'I love the original Wonderskin lip stain so much I bought the new shade to see if it's as good'

'I love the original Wonderskin lip stain so much I bought the new shade to see if it's as good'

about 13 hours ago
M&S stores left with empty food shelves as it continues to battle cyber attack

M&S stores left with empty food shelves as it continues to battle cyber attack

about 13 hours ago
Top Tech: Giffgaff is dishing out £100 to try its new broadband to rival Sky and Virgin

Top Tech: Giffgaff is dishing out £100 to try its new broadband to rival Sky and Virgin

about 13 hours ago
Where Arsenal vs PSG is on TV for free as Champions League game not on TNT Sports

Where Arsenal vs PSG is on TV for free as Champions League game not on TNT Sports

about 13 hours ago
Garnier hyaluronic acid-infused SPF50 gets a 'better than £10 Tuesday' saving in Amazon deal

Garnier hyaluronic acid-infused SPF50 gets a 'better than £10 Tuesday' saving in Amazon deal

about 13 hours ago
M&S cyber attack that crippled stores is 'linked to gang of teenage hackers'

M&S cyber attack that crippled stores is 'linked to gang of teenage hackers'

about 13 hours ago
Tesco shoppers told to act before May 31 as supermarket issues alert

Tesco shoppers told to act before May 31 as supermarket issues alert

about 13 hours ago
'Fantastic' kids mini trampoline is reduced to £68 from £200 in time for the heatwave week

'Fantastic' kids mini trampoline is reduced to £68 from £200 in time for the heatwave week

about 13 hours ago
‘Next has a £24 fragrance that smells just as good as my favourite Chanel perfume’

‘Next has a £24 fragrance that smells just as good as my favourite Chanel perfume’

about 13 hours ago
THG sales hurt by beauty weakness but nutrition shows recovery

THG sales hurt by beauty weakness but nutrition shows recovery

about 13 hours ago
New electric car MOT tests could be introduced in Britain - here's why

New electric car MOT tests could be introduced in Britain - here's why

about 13 hours ago
Trainer prices will rise due to tariffs, says Adidas

Trainer prices will rise due to tariffs, says Adidas

about 13 hours ago
I've spent hundreds of hours on Amtrak trains. I always prepare for these 5 mishaps that can make journeys more difficult.

I've spent hundreds of hours on Amtrak trains. I always prepare for these 5 mishaps that can make journeys more difficult.

about 13 hours ago
3 days in the office is the sweet spot — any more and staff start disengaging from work, PwC HR boss says

3 days in the office is the sweet spot — any more and staff start disengaging from work, PwC HR boss says

about 13 hours ago
Inside the first week back at JPMorgan's largest US office, from the memos to the jockeying for desks

Inside the first week back at JPMorgan's largest US office, from the memos to the jockeying for desks

about 13 hours ago
Ray Dalio warns that the international world order is on the brink of breaking down

Ray Dalio warns that the international world order is on the brink of breaking down

about 13 hours ago
’Nowhere to turn’: Small businesses dependent on imports from China are feeling more desperate

’Nowhere to turn’: Small businesses dependent on imports from China are feeling more desperate

about 14 hours ago
Tens of thousands of Los Angeles County workers begin 2-day strike

Tens of thousands of Los Angeles County workers begin 2-day strike

about 14 hours ago
Landlocked Sahel states back Morocco's sea access initiative

Landlocked Sahel states back Morocco's sea access initiative

about 14 hours ago
Coca-Cola reports better-than-expected quarterly profit, says it can manage through tariffs

Coca-Cola reports better-than-expected quarterly profit, says it can manage through tariffs

about 14 hours ago
Top five easy access Cash ISAs paying up to 5.71% interest

Top five easy access Cash ISAs paying up to 5.71% interest

about 14 hours ago
Two DWP changes to the state pension from next year that mean payments will drop

Two DWP changes to the state pension from next year that mean payments will drop

about 14 hours ago
DWP and HMRC payment date changes to be aware of

DWP and HMRC payment date changes to be aware of

about 14 hours ago
Angela Rayner’s workers overhaul could cost jobs, claim store bosses

Angela Rayner’s workers overhaul could cost jobs, claim store bosses

about 14 hours ago
Hiltzik: Inside the GOP's secret plan to destroy Medicaid

Hiltzik: Inside the GOP's secret plan to destroy Medicaid

about 14 hours ago
Tony Lam was an original influencer in Little Saigon — and he's still got it

Tony Lam was an original influencer in Little Saigon — and he's still got it

about 14 hours ago
Edison told the government that Calderon was an 'executive.' Now it claims she wasn't.

Edison told the government that Calderon was an 'executive.' Now it claims she wasn't.

about 14 hours ago
Adidas cautions over higher prices and halts outlook upgrade due to tariff woes

Adidas cautions over higher prices and halts outlook upgrade due to tariff woes

about 14 hours ago
Oil refining comes to an end in Scotland as Grangemouth halts processing work

Oil refining comes to an end in Scotland as Grangemouth halts processing work

about 14 hours ago
Ladbrokes owner appoints interim chief Stella David as permanent boss

Ladbrokes owner appoints interim chief Stella David as permanent boss

about 14 hours ago
Around 150 jobs at risk as ABF warns bioethanol plant could close

Around 150 jobs at risk as ABF warns bioethanol plant could close

about 14 hours ago
Sky internet went down leaving hundreds of customers with broadband issues – how to check your area

Sky internet went down leaving hundreds of customers with broadband issues – how to check your area

about 14 hours ago
Thousands of Tesco Clubcard holders need to act now to avoid losing vouchers

Thousands of Tesco Clubcard holders need to act now to avoid losing vouchers

about 14 hours ago