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Can Customer Service Solve The Global Consumer Confidence Crisis?

How can we overcome the consumer confidence crisis stopping growth and holding back consumers, businesses and governments?

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Business News

EDF investment hailed as ‘vote of confidence in UK’, despite reduced stake

Evening Standard

EDF investment hailed as ‘vote of confidence in UK’, despite reduced stake

about 1 hour ago

Rishi Sunak joins Goldman Sachs as senior adviser

Evening Standard

Rishi Sunak joins Goldman Sachs as senior adviser

about 1 hour ago

Monzo fined after customers put Buckingham Palace and No 10 as home addresses

Evening Standard

Monzo fined after customers put Buckingham Palace and No 10 as home addresses

about 1 hour ago

EDF investment hailed as ‘vote of confidence in UK’, despite reduced stake

EDF investment hailed as ‘vote of confidence in UK’, despite reduced stake

about 1 hour ago

Tesla’s board of directors urged to ‘act now’ and rein in Elon Musk after vow to form America Party

Tesla’s board of directors urged to ‘act now’ and rein in Elon Musk after vow to form America Party

about 1 hour ago

M&M’s and Skittles maker resists RFK Jr’s demand to remove synthetic dyes from candies

M&M’s and Skittles maker resists RFK Jr’s demand to remove synthetic dyes from candies

about 1 hour ago

Voices: Readers torn on wealth tax – from ‘the only counterbalance’ to ‘utterly counter-productive’

Voices: Readers torn on wealth tax – from ‘the only counterbalance’ to ‘utterly counter-productive’

about 1 hour ago

Resident doctors vote in favour of strike action

Evening Standard

Resident doctors vote in favour of strike action

about 3 hours ago

Pay-monthly insurance options offer fair value, company bosses tell MPs

Evening Standard

Pay-monthly insurance options offer fair value, company bosses tell MPs

about 3 hours ago

Almost 40% of female Scottish survey respondents report inappropriate touching

Evening Standard

Almost 40% of female Scottish survey respondents report inappropriate touching

about 3 hours ago

Monzo fined after customers put Buckingham Palace and No 10 as home addresses

Monzo fined after customers put Buckingham Palace and No 10 as home addresses

about 3 hours ago

Resident doctors vote in favour of strike action

Resident doctors vote in favour of strike action

about 3 hours ago

Public finances on ‘unsustainable’ path due to spending promises, says OBR

Public finances on ‘unsustainable’ path due to spending promises, says OBR

about 3 hours ago

Almost 40% of female Scottish survey respondents report inappropriate touching

Almost 40% of female Scottish survey respondents report inappropriate touching

about 3 hours ago

A look at the countries that received Trump's tariff letters

A look at the countries that received Trump's tariff letters

about 3 hours ago

Pay-monthly insurance options offer fair value, company bosses tell MPs

Pay-monthly insurance options offer fair value, company bosses tell MPs

about 3 hours ago

Almost 40% of female Scottish survey respondents report inappropriate touching

Almost 40% of female Scottish survey respondents report inappropriate touching

about 4 hours ago

Resident doctors vote in favour of strike action

Resident doctors vote in favour of strike action

about 4 hours ago

Fashion label worn by Kate during pregnancy collapses into administration

Fashion label worn by Kate during pregnancy collapses into administration

about 4 hours ago

UK energy supplier to pay £1.5m in compensation for billing errors

UK energy supplier to pay £1.5m in compensation for billing errors

about 4 hours ago

Monzo fined £21m after customers use Buckingham Palace as address

Monzo fined £21m after customers use Buckingham Palace as address

about 4 hours ago

Yorkshire households first to face hosepipe ban as hot dry summer bites

Yorkshire households first to face hosepipe ban as hot dry summer bites

about 4 hours ago

Monzo fined over £21m after anti-fraud controls ‘fell far short’

Evening Standard

Monzo fined over £21m after anti-fraud controls ‘fell far short’

about 4 hours ago

OBR: Vulnerable UK faces 'daunting' threats to stability of public finances after welfare climbdown

Evening Standard

OBR: Vulnerable UK faces 'daunting' threats to stability of public finances after welfare climbdown

about 4 hours ago

Yorkshire households first to face hosepipe ban as hot dry summer bites

Evening Standard

Yorkshire households first to face hosepipe ban as hot dry summer bites

about 4 hours ago

M&S cyber attackers may have worked with Asia-based DragonForce, MPs hear

Evening Standard

M&S cyber attackers may have worked with Asia-based DragonForce, MPs hear

about 4 hours ago

UK finances in ‘vulnerable’ position after reversed spending cuts, says OBR

Evening Standard

UK finances in ‘vulnerable’ position after reversed spending cuts, says OBR

about 4 hours ago

July 2025 benefits and pension payments dates plus cost of living support

July 2025 benefits and pension payments dates plus cost of living support

about 5 hours ago

Car finance mis‑selling: could you be owed up to £4,000**? Find out in 60 seconds

Car finance mis‑selling: could you be owed up to £4,000**? Find out in 60 seconds

about 5 hours ago

Maternity label worn by Kate collapses into administration

Evening Standard

Maternity label worn by Kate collapses into administration

about 6 hours ago

Horizon IT scandal final report will be ‘monumental’, says ex-subpostmaster

Evening Standard

Horizon IT scandal final report will be ‘monumental’, says ex-subpostmaster

about 6 hours ago

Octopus Energy pays £1.5 million for prepayment meter billing errors

Evening Standard

Octopus Energy pays £1.5 million for prepayment meter billing errors

about 6 hours ago

Shein files to float in Hong Kong but hopes to keep London IPO alive – reports

Evening Standard

Shein files to float in Hong Kong but hopes to keep London IPO alive – reports

about 6 hours ago

Begbies Traynor boosted by rise in larger scale company failures

Evening Standard

Begbies Traynor boosted by rise in larger scale company failures

about 6 hours ago

Which are the subpostmaster redress schemes and what criticism have they faced?

Which are the subpostmaster redress schemes and what criticism have they faced?

about 6 hours ago

Octopus Energy pays £1.5 million for prepayment meter billing errors

Octopus Energy pays £1.5 million for prepayment meter billing errors

about 6 hours ago

Horizon IT scandal final report will be ‘monumental’, says ex-subpostmaster

Horizon IT scandal final report will be ‘monumental’, says ex-subpostmaster

about 6 hours ago

UK finances in ‘vulnerable’ position after reversed spending cuts, says OBR

UK finances in ‘vulnerable’ position after reversed spending cuts, says OBR

about 6 hours ago

Maternity label worn by Kate collapses into administration

Maternity label worn by Kate collapses into administration

about 6 hours ago

Shein files to float in Hong Kong but hopes to keep London IPO alive – reports

Shein files to float in Hong Kong but hopes to keep London IPO alive – reports

about 6 hours ago

Begbies Traynor boosted by rise in larger scale company failures

Begbies Traynor boosted by rise in larger scale company failures

about 6 hours ago

Trump sets 25% tariffs on Japan and South Korea, and new import taxes on 12 other nations

Trump sets 25% tariffs on Japan and South Korea, and new import taxes on 12 other nations

about 6 hours ago

Horizon inquiry ‘just another book’ unless change comes, says victim

Evening Standard

Horizon inquiry ‘just another book’ unless change comes, says victim

about 8 hours ago

First tranche of final report from Horizon scandal inquiry to be published

Evening Standard

First tranche of final report from Horizon scandal inquiry to be published

about 8 hours ago

Competition watchdog puts Greencore’s £1.2bn swoop for Bakkavor under microscope

Evening Standard

Competition watchdog puts Greencore’s £1.2bn swoop for Bakkavor under microscope

about 8 hours ago

Road schemes will ‘probably’ be finished in under a decade – Transport Secretary

Evening Standard

Road schemes will ‘probably’ be finished in under a decade – Transport Secretary

about 8 hours ago

Heathrow terminals to play new track created entirely from airport sounds

Evening Standard

Heathrow terminals to play new track created entirely from airport sounds

about 8 hours ago

WeightWatchers emerges from bankruptcy after slimming down debts

Evening Standard

WeightWatchers emerges from bankruptcy after slimming down debts

about 8 hours ago

London small business confidence slumps to levels not seen since the pandemic

Evening Standard

London small business confidence slumps to levels not seen since the pandemic

about 8 hours ago

Competition watchdog puts Greencore’s £1.2bn swoop for Bakkavor under microscope

Competition watchdog puts Greencore’s £1.2bn swoop for Bakkavor under microscope

about 8 hours ago

WeightWatchers emerges from bankruptcy after slimming down debts

WeightWatchers emerges from bankruptcy after slimming down debts

about 8 hours ago

Road schemes will ‘probably’ be finished in under a decade – Transport Secretary

Road schemes will ‘probably’ be finished in under a decade – Transport Secretary

about 8 hours ago

Heathrow terminals to play new track created entirely from airport sounds

Heathrow terminals to play new track created entirely from airport sounds

about 8 hours ago

ExxonMobil and partner Qatar Energy find new natural gas deposit off Cyprus

ExxonMobil and partner Qatar Energy find new natural gas deposit off Cyprus

about 8 hours ago

Trump accuses Brazilian authorities of 'witch hunt' against ex-President Jair Bolsonaro

Trump accuses Brazilian authorities of 'witch hunt' against ex-President Jair Bolsonaro

about 8 hours ago

China extends visa-free entry to more than 70 countries to draw tourists

China extends visa-free entry to more than 70 countries to draw tourists

about 8 hours ago

Asian shares rise as Trump pressures trading partners with new tariffs

Asian shares rise as Trump pressures trading partners with new tariffs

about 8 hours ago

Latest 'Tiger King' twist finds 'Doc' Antle facing possible prison sentence for animal trafficking

Latest 'Tiger King' twist finds 'Doc' Antle facing possible prison sentence for animal trafficking

about 8 hours ago

China warns Trump on tariffs, threatens retaliation on supply chain deals

China warns Trump on tariffs, threatens retaliation on supply chain deals

about 8 hours ago

What is going on with Trump’s tariffs? All you need to know as trade deal deadline delayed again

What is going on with Trump’s tariffs? All you need to know as trade deal deadline delayed again

about 8 hours ago