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Don’t Just Talk About Customer “Centricity,” Live It—And Own It

Don’t Just Talk About Customer “Centricity,” Live It—And Own It

Leaders need to embed “customer centricity” into their daily routines and their organizations’ DNA to ensure superior customer experiences on a consistent basis.

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Business News

The Colorado River is in trouble. Some groups want the government to step up

The Colorado River is in trouble. Some groups want the government to step up

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Trump extends control over Washington by taking management of Union Station away from Amtrak

Trump extends control over Washington by taking management of Union Station away from Amtrak

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10 free days as little as £1 for anyone on Universal Credit this weekend

10 free days as little as £1 for anyone on Universal Credit this weekend

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Tesco shoppers rush to buy pricey tool scanning for 64% off and it’s perfect for sprucing up gardens this bank holiday

Tesco shoppers rush to buy pricey tool scanning for 64% off and it’s perfect for sprucing up gardens this bank holiday

about 2 hours ago

I tested dupes for iconic cleaning product loved by Mrs Hinch – the £1.50 winner got rid of shower limescale instantly

I tested dupes for iconic cleaning product loved by Mrs Hinch – the £1.50 winner got rid of shower limescale instantly

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B&M shoppers spot all-new Cadbury bar on shelves and it’s a twist on a classic treat

B&M shoppers spot all-new Cadbury bar on shelves and it’s a twist on a classic treat

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Shoppers spot latest Maryland treat on shelves as iconic biscuit brand drops first new product in over a decade

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Five savvy ways to get your back-to-school finances in order

Five savvy ways to get your back-to-school finances in order

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Five-step pay day routine that you need to do as soon as you get paid to help make you richer

Five-step pay day routine that you need to do as soon as you get paid to help make you richer

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Home Bargains reveals new sweets scanning at tills for just 99p – but shoppers are divided

Home Bargains reveals new sweets scanning at tills for just 99p – but shoppers are divided

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Poundland is closing 12 stores TODAY as future of retailer to be revealed in days – full list of 48 axed shops

Poundland is closing 12 stores TODAY as future of retailer to be revealed in days – full list of 48 axed shops

about 2 hours ago

Major online bank with millions of customers to make huge change in just TWO days

Major online bank with millions of customers to make huge change in just TWO days

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Households urged to apply for one-off £500 cash towards bills before scheme ends – are you eligible?

Households urged to apply for one-off £500 cash towards bills before scheme ends – are you eligible?

about 2 hours ago

Prevent mould & condensation when drying wet washing indoors this autumn with Lidl’s essential £5 gadget

Prevent mould & condensation when drying wet washing indoors this autumn with Lidl’s essential £5 gadget

about 2 hours ago

First look at Marks & Spencer’s Colin the Caterpillar ICE CREAM cake as fans go wild

First look at Marks & Spencer’s Colin the Caterpillar ICE CREAM cake as fans go wild

about 2 hours ago

Major supermarket offering lucky customer the chance to win free shopping for a YEAR – here’s how

Major supermarket offering lucky customer the chance to win free shopping for a YEAR – here’s how

about 2 hours ago

Mum-of-four forced to pay £116,000 TEN YEARS after chopping down tree outside her home when council noticed

Mum-of-four forced to pay £116,000 TEN YEARS after chopping down tree outside her home when council noticed

about 2 hours ago

Major supermarket launches huge sale on plants and prices are as low as 1p

Major supermarket launches huge sale on plants and prices are as low as 1p

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Household name OnlyFans star forced to cough up £30k after taxman launches huge probe into stars making millions on site

Household name OnlyFans star forced to cough up £30k after taxman launches huge probe into stars making millions on site

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New Look owner calls in advisers as fashion chain with over 300 stores could be put up for sale

New Look owner calls in advisers as fashion chain with over 300 stores could be put up for sale

about 2 hours ago

Poundland launches huge 90% off closing down sale as 12 stores shut TOMORROW

Poundland launches huge 90% off closing down sale as 12 stores shut TOMORROW

about 2 hours ago

Shopper shares hack on how to get TWO free drinks at Greggs

Shopper shares hack on how to get TWO free drinks at Greggs

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Book cinema tickets for just £4 with Cineworld

Book cinema tickets for just £4 with Cineworld

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All the middle of Lidl bargains hitting shelves from TODAY including household essential and handy gardening gadget

All the middle of Lidl bargains hitting shelves from TODAY including household essential and handy gardening gadget

about 2 hours ago

Shoppers rush to Iceland for ‘delicious’ Greggs favourite now on shelves

Shoppers rush to Iceland for ‘delicious’ Greggs favourite now on shelves

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Are you owed £3,342 pension tax refund? Easy move you can make to reclaim cash

Are you owed £3,342 pension tax refund? Easy move you can make to reclaim cash

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Fury as major UK deodorant brand slashes size of its shower gel but keeps price the SAME in shrinkflation storm

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B&Q Summer Bank Holiday 2025 opening times: What time are stores open on Monday August 25?

B&Q Summer Bank Holiday 2025 opening times: What time are stores open on Monday August 25?

about 2 hours ago

Waitrose August bank holiday 2025 opening hours: What time are stores open on Monday 25?

Waitrose August bank holiday 2025 opening hours: What time are stores open on Monday 25?

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Are Tesco, Asda, Sainsbury’s and Aldi open on the August Bank Holiday weekend? Supermarket Opening times explained

Are Tesco, Asda, Sainsbury’s and Aldi open on the August Bank Holiday weekend? Supermarket Opening times explained

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DIY man-cave complete with hot tub and head-to-toe footie memorabilia WINS Pub Shed Of The Year

DIY man-cave complete with hot tub and head-to-toe footie memorabilia WINS Pub Shed Of The Year

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Four quick and easy DIY tricks to boost your property value by nearly £30k

Four quick and easy DIY tricks to boost your property value by nearly £30k

about 2 hours ago

Poundland SAVED from administration but 68 stores and 1,350 jobs axed as plan to save chain is approved

Poundland SAVED from administration but 68 stores and 1,350 jobs axed as plan to save chain is approved

about 2 hours ago

Rare 50p coin sells for over 660 times its value after huge bidding war – exact details to spot

Rare 50p coin sells for over 660 times its value after huge bidding war – exact details to spot

about 2 hours ago

McVitie’s launches new exotic flavour of popular cake for the first time in 15 years

McVitie’s launches new exotic flavour of popular cake for the first time in 15 years

about 2 hours ago

I tried supermarkets’ Greek wines after popularity surge… £8 top tipple was zesty, light white that’s perfect with fish

I tried supermarkets’ Greek wines after popularity surge… £8 top tipple was zesty, light white that’s perfect with fish

about 2 hours ago

Unemployment set to reach highest level Covid pandemic, research reveals

Unemployment set to reach highest level Covid pandemic, research reveals

about 2 hours ago

Asda makes big change to caterpillar cakes as M&S shoppers outraged by price of new frozen Colin cake

Asda makes big change to caterpillar cakes as M&S shoppers outraged by price of new frozen Colin cake

about 2 hours ago

Major supermarket slashes price of Quality Street tubs – and it’s the cheapest deal around

Major supermarket slashes price of Quality Street tubs – and it’s the cheapest deal around

about 2 hours ago

Shoppers go wild as limited edition Oasis packs are spotted on Home Bargains shelves & they ‘look lush’

Shoppers go wild as limited edition Oasis packs are spotted on Home Bargains shelves & they ‘look lush’

about 2 hours ago

Dry your wet washing & save space with Aldi’s £4 autumn gadget – you won’t need to use a dehumidifier or tumble dryer

Dry your wet washing & save space with Aldi’s £4 autumn gadget – you won’t need to use a dehumidifier or tumble dryer

about 2 hours ago

Five ways to get free cash for energy bills worth up to £5,443 as costs hiked from October

Five ways to get free cash for energy bills worth up to £5,443 as costs hiked from October

about 2 hours ago

Three-bed home auctioned for £202K looks normal from the outside – but there’s a disgusting surprise in the living room

Three-bed home auctioned for £202K looks normal from the outside – but there’s a disgusting surprise in the living room

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Royal Mail makes huge change for anyone sending packages from TODAY – will you be hit with extra fees?

Royal Mail makes huge change for anyone sending packages from TODAY – will you be hit with extra fees?

about 2 hours ago

Iconic shoe shop permanently closes after nearly 200 years as heartbroken owner says ‘it’s all I’ve ever done’

Iconic shoe shop permanently closes after nearly 200 years as heartbroken owner says ‘it’s all I’ve ever done’

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Three great ways to upgrade your trip to the movies without breaking the bank

Three great ways to upgrade your trip to the movies without breaking the bank

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Families on Universal Credit can get a £28,000 a year free handout – eight ways to boost your benefits

Families on Universal Credit can get a £28,000 a year free handout – eight ways to boost your benefits

about 2 hours ago

M&S shoppers can now get PAID for handing in old clothes as part of new partnership with eBay

M&S shoppers can now get PAID for handing in old clothes as part of new partnership with eBay

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Poundland to bring back ‘£1 rule’ & listen to customer complaints ‘loud and clear’ after ‘losing its way’

Poundland to bring back ‘£1 rule’ & listen to customer complaints ‘loud and clear’ after ‘losing its way’

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$Lidl is selling a gardening gadget at a fraction of the price of the B&Q version – it’s perfect for your flower beds$

Lidl is selling a gardening gadget at a fraction of the price of the B&Q version – it’s perfect for your flower beds

about 2 hours ago

Sky loses appeal to avoid telling customers when their contract ends

Sky loses appeal to avoid telling customers when their contract ends

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Iconic fashion retailer with 230 stores launches 70% sale amid closing as shopping centre to shut after three DECADES

Iconic fashion retailer with 230 stores launches 70% sale amid closing as shopping centre to shut after three DECADES

about 2 hours ago

I blew £6k ‘doom spending’ on clothes I barely wore – I got addicted to the rush but key turning point helped me stop

I blew £6k ‘doom spending’ on clothes I barely wore – I got addicted to the rush but key turning point helped me stop

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High street chain with 110 stores launches 50% off closing down sales amid 18 branches shutting – check full list

High street chain with 110 stores launches 50% off closing down sales amid 18 branches shutting – check full list

about 2 hours ago

Millions of households struggling with energy costs ahead of new price cap tomorrow – how to get help

Millions of households struggling with energy costs ahead of new price cap tomorrow – how to get help

about 2 hours ago

Major supermarket is selling fire pit for just £3.60 and it’s perfect for chilly summer evenings

Major supermarket is selling fire pit for just £3.60 and it’s perfect for chilly summer evenings

about 2 hours ago

Marks & Spencer set to launch dupe of Australia’s favourite cake for £4 in just DAYS in ‘first’ for UK high street

Marks & Spencer set to launch dupe of Australia’s favourite cake for £4 in just DAYS in ‘first’ for UK high street

about 2 hours ago

Screwfix’s gadget cleans windows in seconds & leaves them streak-free – it removes condensation in winter too

Screwfix’s gadget cleans windows in seconds & leaves them streak-free – it removes condensation in winter too

about 2 hours ago

I tested Colin the Caterpillar’s new frozen cousin… it’s an incredible, melt-in-middle cake with snappier skeleton

I tested Colin the Caterpillar’s new frozen cousin… it’s an incredible, melt-in-middle cake with snappier skeleton

about 2 hours ago

5 weird jobs you won’t believe exist and they pay really well – including a paper towel sniffer

5 weird jobs you won’t believe exist and they pay really well – including a paper towel sniffer

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