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My insurer left me with a £10,000 bill for air ambulance mountain rescue I didn't even need: SALLY SORTS IT

My insurer left me with a £10,000 bill for air ambulance mountain rescue I didn't even need: SALLY SORTS IT
Last July, I had a medical incident while on holiday in Austria. I forked out £10,000 of my own funds to settle the bills, but had little meaningful contact with the insurer. Please help.

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