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What Every Business Can Learn From American Airlines’ New Customer Experience Board

What Every Business Can Learn From American Airlines’ New Customer Experience Board

American Airlines recently announced the formation of its Customer Experience Advisory Board, led by AA’s chief customer officer, Heather Garboden. CX is now in the C-suite.

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Governors of Western states give mixed reactions to proposed federal land sell-off

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Cambodia accuses Thailand of escalating tensions with new land crossing restrictions

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Santander set to cut opening hours of 36 branches next week - full list

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Bank rate-setter in ‘uncomfortable place’ amid worries over stubborn inflation

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