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My son's Sports Direct jacket got lost: Has Evri charged me £53 for a phone call to sort it? CRANE ON THE CASE

My son's Sports Direct jacket got lost: Has Evri charged me £53 for a phone call to sort it? CRANE ON THE CASE

I returned the jacket in October, but haven't had my money back - and I was charged £53 for a phone call I made to chase up the refund.

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