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Months before triple zero failure, Optus claimed that giving live updates on outages would impose ‘huge burden’

Telco had resisted new rules that will require greater sharing of information with authorities during outagesGet our breaking news email, free app or daily news podcastOptus claimed it would face a “huge burden” in having to provide real-time updates on emergency call outages to emergency services and the government, just five months before three people died during an Optus triple zero outage.A 12.30am network firewall upgrade on Thursday last week blocked emergency service calls for Optus customers in South Australia, Western Australia, the Northern Territory and parts of New South Wales, with more than 600 calls not able to connect in the 13 hours it was offline. Continue reading...

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