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I'm 87 and my mobile phone fell into the toilet but Vodafone won't send a cheque for £120 lost credit

I'm 87 and my mobile phone fell into the toilet but Vodafone won't send a cheque for £120 lost credit
I had £120.46 credit on it, which I'd purchased at my Post Office. I paid by cash, so I requested a cheque. It refused. This is most unfair.

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