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Why did Ovo Energy let my vulnerable sister amass £10,800 in credit? CRANE ON THE CASE

Why did Ovo Energy let my vulnerable sister amass £10,800 in credit? CRANE ON THE CASE

I called Ovo but was told a manager would need to sign off the refund as it was so large. But I didn't hear back, and it still hasn't been paid despite me chasing.

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