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The secrets to beating the 8am scramble for GP appointments by the people who really know - the receptionists! And at least one of them is VERY surprising...

The secrets to beating the 8am scramble for GP appointments by the people who really know - the receptionists! And at least one of them is VERY surprising...

Manning the phone lines to surgeries, GP receptionists have long borne the brunt of patients' growing frustration with the primary care system.

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