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My £14,500 solar panels are broken: Why did it take Solar Edge three months to help? CRANE ON THE CASE

My £14,500 solar panels are broken: Why did it take Solar Edge three months to help? CRANE ON THE CASE
No one at Solar Edge answers the phone. I'm directed to a Whatsapp chat, where I get oddly-worded responses saying the part will arrive 'soon' but it never does.

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