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AI to transform telecoms but technology won’t completely replace humans, new Optus CEO says

Stephen Rue says artificial intelligence will improve customer service and efficiency, but people required for decisionsAustralia news live: latest politics updatesGet our breaking news email, free app or daily news podcastOptus’s new chief executive, Stephen Rue, says artificial intelligence will play a significant role in the future of telecommunications, but humans will remain central to the company.Rue joined the Australian mobile network operator, a subsidiary of Singaporean telecommunications company Singtel, in November last year after six years at the helm of the federal government’s National Broadband Network (NBN).Sign up for Guardian Australia’s breaking news email Continue reading...

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