trump kings putin israel gaza ukraine prince santos george andrew

Australian banks ignore thousands of customers’ hardship requests

Exclusive: Automated systems have generated ‘cookie cutter’ responses that fail to account for individual circumstances, financial watchdog saysGet our breaking news email, free app or daily news podcastBanks are outright ignoring or offering “cookie cutter” responses to a rising number of hardship requests from struggling customers, despite repeated regulatory crackdowns.Nearly 2,900 customers complained their bank had failed to respond to pleas for assistance in 2024-25, new data from the Australian Financial Complaints Authority (Afca) showed. Continue reading...

Comments

Similar News

AI chatbots are hurting children, Australian education minister warns as anti-bullying plan announced

about 19 hours ago

Weapons maker Saab ‘directly linked’ to human rights breach after missile found in South Australian Indigenous area

Australians accused in fatal shooting of fellow national could face death penalty in Bali

Police call off search for four-year-old missing in Australian outback

Three Australians accused of premeditated murder in Bali villa could face the death penalty

‘Conflicts of interest’ behind Australian parliamentary official’s $315k retirement payment, report finds

Australians took more than $1.4bn from their super last year for everything from weight loss to dental work

Tawny frogmouth named 2025 Australian bird of the year winner

Australian bird of the year 2025 winner announcement – live

‘This is bad news’: Australian tropical rainforest trees switch in world first from carbon sink to emissions source

Australian racing driver 'raped one of Michael Schumacher's nurses in bedroom at F1 legend's family home' after cocktail party at sprawling estate, prosecutors claim

‘Big John’ Fisher’s Australian takeaway: get the right visa next time

More Indigenous Australians died in custody in NSW this year than ever before, coroner reveals

News live: Paterson warns Liberals to end ‘apology tour’; IMF predicts slows growth for Australian economy

Cold calling: Australian Antarctic Program seeks hundreds of workers ready for polar-powered adventure

Australian bird of the year enters final countdown as top 10 finalists vie to win 2025 poll

Up to 300,000 Australians will be on aged care waitlist by 2030 under new changes, modelling shows

Footprints, fake AI images and few clues: Mystery over four year-old boy who vanished in the Australian Outback

Australian Madeleine Habib released from Israeli jail after aid flotilla intercepted en route to Gaza

Duck family rescued from busy Australian motorway

World news

Jays’ Springer ‘feeling better’ ahead of Game 6

Jays’ Springer ‘feeling better’ ahead of Game 6

about 1 hour ago

Fire bans in effect across southwest Quebec

Fire bans in effect across southwest Quebec

about 1 hour ago

Budget airliner 'almost falls into sea' at 300mph just moments after taking off from Italian holiday hotspot

Evening Standard

Budget airliner 'almost falls into sea' at 300mph just moments after taking off from Italian holiday hotspot

about 1 hour ago

Ex-Proud Boys leader and Jan 6 convict Enrique Tarrio attends ‘No Kings’ rally in Miami

Ex-Proud Boys leader and Jan 6 convict Enrique Tarrio attends ‘No Kings’ rally in Miami

about 1 hour ago

‘No Kings’ protests pass in festival atmosphere as an estimated 7 million across US rally against Trump’s ‘authoritarianism’

‘No Kings’ protests pass in festival atmosphere as an estimated 7 million across US rally against Trump’s ‘authoritarianism’

about 1 hour ago

Hamas hands over bodies of two more hostages, Israel confirms

Hamas hands over bodies of two more hostages, Israel confirms

about 1 hour ago

US to repatriate survivors of strike on 'drug-carrying submarine', Trump says

US to repatriate survivors of strike on 'drug-carrying submarine', Trump says

about 1 hour ago

Watch: Aerials show thousands attending No Kings protests across the US

Watch: Aerials show thousands attending No Kings protests across the US

about 1 hour ago

Israel receives two bodies that Hamas says are Gaza hostages

Israel receives two bodies that Hamas says are Gaza hostages

about 1 hour ago

'I miss the past, but we like the money': The Bali-fication of a laidback surfers' island

'I miss the past, but we like the money': The Bali-fication of a laidback surfers' island

about 1 hour ago

NPR's Jane Arraf reflects on decades of covering the Middle East

NPR's Jane Arraf reflects on decades of covering the Middle East

about 1 hour ago

Freed: To keep Quebec secular, let’s change rue St-Hubert into chemin Barbecue

Freed: To keep Quebec secular, let’s change rue St-Hubert into chemin Barbecue

about 2 hours ago

International enrolment numbers drop at UPEI by 14.2 per cent

International enrolment numbers drop at UPEI by 14.2 per cent

about 2 hours ago

Judge shuts down Saskatchewan climate action lawsuit

Judge shuts down Saskatchewan climate action lawsuit

about 2 hours ago

Bell: Teacher strike all but over — Danielle Smith isn't about to cave

Bell: Teacher strike all but over — Danielle Smith isn't about to cave

about 2 hours ago

'More exciting': Curling goes rock and roll as Grand Slam tour sweeps Nisku

'More exciting': Curling goes rock and roll as Grand Slam tour sweeps Nisku

about 2 hours ago

Neighbourhood vigil honours five-year-old crash victim

Neighbourhood vigil honours five-year-old crash victim

about 2 hours ago

US will send survivors of strike on suspected drug vessel back to Ecuador and Colombia, Trump say

US will send survivors of strike on suspected drug vessel back to Ecuador and Colombia, Trump say

about 2 hours ago

Israel says Gaza’s Rafah crossing will remain closed, adding pressure over hostages’ remains

Israel says Gaza’s Rafah crossing will remain closed, adding pressure over hostages’ remains

about 2 hours ago

Best signs and costumes from the nationwide ‘No Kings’ protests condemning the Trump administration

Best signs and costumes from the nationwide ‘No Kings’ protests condemning the Trump administration

about 3 hours ago

Kristi Noem gets luxury $172M jets she had asked for prompting questions over where the funding is coming from

Kristi Noem gets luxury $172M jets she had asked for prompting questions over where the funding is coming from

about 3 hours ago

Trump to repatriate two survivors of strike on alleged ‘drugs sub’ destroyed in Caribbean

Trump to repatriate two survivors of strike on alleged ‘drugs sub’ destroyed in Caribbean

about 3 hours ago

Heir to Mango fashion empire investigated over billionaire father’s cliff fall death

Heir to Mango fashion empire investigated over billionaire father’s cliff fall death

about 3 hours ago

Wrongfully imprisoned for more than 40 years, US man now faces deportation to India

Wrongfully imprisoned for more than 40 years, US man now faces deportation to India

about 3 hours ago

2 survivors of suspected drug vessel will be sent to home countries, Trump says

2 survivors of suspected drug vessel will be sent to home countries, Trump says

about 3 hours ago

Shohei Ohtani and the Los Angeles Dodgers Are a Sight to Behold

Shohei Ohtani and the Los Angeles Dodgers Are a Sight to Behold

about 3 hours ago

72 illegal handguns seized, 2 Brampton men charged; OPP

72 illegal handguns seized, 2 Brampton men charged; OPP

about 4 hours ago

John Cusack says Trump should ‘go to hell!’ at ‘No Kings’ protest in Chicago

John Cusack says Trump should ‘go to hell!’ at ‘No Kings’ protest in Chicago

about 4 hours ago

Disgraced George Santos ‘decompressing’ from ‘traumatic’ prison time after being released early by Trump

Disgraced George Santos ‘decompressing’ from ‘traumatic’ prison time after being released early by Trump

about 4 hours ago

'No Kings' protest draws huge crowds across U.S.

'No Kings' protest draws huge crowds across U.S.

about 4 hours ago

Passenger bus crash in northeastern Brazil leaves 15 dead

Passenger bus crash in northeastern Brazil leaves 15 dead

about 5 hours ago

Woman 'tested poison on dogs to get dose right before lacing victim's stew'

Woman 'tested poison on dogs to get dose right before lacing victim's stew'

about 5 hours ago

Hazrat Shahjalal Airport fire chaos as travellers stranded and flights suspended

Hazrat Shahjalal Airport fire chaos as travellers stranded and flights suspended

about 5 hours ago

Venezuela Announces Sweeping Military Exercises as U.S. Escalates Pressure

Venezuela Announces Sweeping Military Exercises as U.S. Escalates Pressure

about 5 hours ago

Tutankhamun’s tomb at risk of collapse in most fragile state since its discovery 100 years ago

Tutankhamun’s tomb at risk of collapse in most fragile state since its discovery 100 years ago

about 6 hours ago

New grisly details emerge about NYC teen who allegedly beheaded mom’s boyfriend, according to reports

New grisly details emerge about NYC teen who allegedly beheaded mom’s boyfriend, according to reports

about 6 hours ago

Netanyahu pours cold water on claims that Gaza’s Rafah crossing will reopen

Netanyahu pours cold water on claims that Gaza’s Rafah crossing will reopen

about 6 hours ago

Chilling moment woman ‘opens suitcase in Paris bar containing body of schoolgirl, 12, she raped and murdered’

Chilling moment woman ‘opens suitcase in Paris bar containing body of schoolgirl, 12, she raped and murdered’

about 6 hours ago

Lithium Battery Fire Aboard Air China Flight Forces Emergency Landing

Lithium Battery Fire Aboard Air China Flight Forces Emergency Landing

about 6 hours ago

For Prince Andrew, a Steady Fall From Grace Ends in a Hard Landing

For Prince Andrew, a Steady Fall From Grace Ends in a Hard Landing

about 6 hours ago

2 more youths charged with first-degree murder in fatal stabbing of Toronto teen

2 more youths charged with first-degree murder in fatal stabbing of Toronto teen

about 6 hours ago

Why ginger is the ultimate cold killer (plus hacks if you hate it)

Why ginger is the ultimate cold killer (plus hacks if you hate it)

about 8 hours ago

Man who smuggled missile parts from Iran to Houthi rebels jailed for 40 years in US

Evening Standard

Man who smuggled missile parts from Iran to Houthi rebels jailed for 40 years in US

about 8 hours ago

Ten injured after balcony collapses near University of Cincinnati as students were celebrating end of exams

Ten injured after balcony collapses near University of Cincinnati as students were celebrating end of exams

about 8 hours ago

Jewish film festival postponed after cinemas ‘refuse to host events’

Jewish film festival postponed after cinemas ‘refuse to host events’

about 8 hours ago

Postecoglou’s parody reign was only one symptom of Forest’s utter mess

Postecoglou’s parody reign was only one symptom of Forest’s utter mess

about 8 hours ago

Taxpayer charged £700k to maintain derelict asylum centre

Taxpayer charged £700k to maintain derelict asylum centre

about 8 hours ago

Protesters in Germany demand removal of Madeleine McCann suspect

Protesters in Germany demand removal of Madeleine McCann suspect

about 8 hours ago

Afghanistan to boycott cricket series in Pakistan after 'strike kills local players'

Afghanistan to boycott cricket series in Pakistan after 'strike kills local players'

about 8 hours ago

Portugal set for burka ban

Portugal set for burka ban

about 8 hours ago

'VIP airport lounge staff gave us half price - here's how to do it'

'VIP airport lounge staff gave us half price - here's how to do it'

about 8 hours ago

Watch: Brits row from Peru to Australia in tiny boat

Watch: Brits row from Peru to Australia in tiny boat

about 8 hours ago

Eleven killed after Israel hits bus in Gaza, Hamas-run civil defence says

Eleven killed after Israel hits bus in Gaza, Hamas-run civil defence says

about 8 hours ago

Why are so many rich Americans investing in British soccer teams?

Why are so many rich Americans investing in British soccer teams?

about 8 hours ago

Third arrest made in connection with B.C ostrich farm

Third arrest made in connection with B.C ostrich farm

about 8 hours ago

Montreal satellites play role in climate fight

Montreal satellites play role in climate fight

about 9 hours ago

RCMP to review P.E.I. foreign meddling allegations

RCMP to review P.E.I. foreign meddling allegations

about 9 hours ago

Shutdown impact: What it means for workers, federal programs and the economy

Shutdown impact: What it means for workers, federal programs and the economy

about 10 hours ago

‘No Kings’ protests live updates: Anti-Trump rallies kick off in UK, Spain, Germany and Sweden before millions set to march in US

‘No Kings’ protests live updates: Anti-Trump rallies kick off in UK, Spain, Germany and Sweden before millions set to march in US

about 10 hours ago

Trump's immigration crackdown threatens America's job market and ability to recruit foreign talent

Trump's immigration crackdown threatens America's job market and ability to recruit foreign talent

about 10 hours ago